Oh, Kathy, how disappointed and frustrated you must feel! But, worthless should not be added to that list! Keep fighting. The system is convoluted, requiring multiple attempts to be heard and understood. Our government doesn’t want to help those who need it so they muck up the process hoping you’ll give up. Don’t. Don’t give in to the bastards! The squeaky wheel gets the oil, right? Squeak louder and longer. Squeak! Squeak!